Effective Date

July 22, 2025

Welcome to thryve HAIR LAB

These Terms of Use (“Terms”) govern your use of the thryve HAIR LAB website and services. By using our platform, you agree to these Terms. If you do not agree, do not use the services.

Changes to Services and Terms

We may update these Terms periodically. Updates will be posted with a new effective date. Continued use after changes means acceptance of those updates.

Our Services

thryve HAIR LAB facilitates telehealth services between users and licensed providers and supports prescription services through third-party pharmacies. thryve HAIR LAB is not a healthcare provider or pharmacy.

Eligibility and Financial Responsibility

thryve HAIR LAB is available to adults in eligible U.S. states. Services are paid out-of-pocket and are not covered by insurance. Users are responsible for all charges.

Privacy

Information collected is used in accordance with our Privacy Policy. By using our services, you authorize thryve HAIR LAB to share relevant information with affiliated providers to deliver care.

Intellectual Property

All content on our site is owned by thryve HAIR LAB or licensors. No part of the content may be copied, reused, or modified without written consent.

Account Security

You are responsible for your account credentials and any activities under your account. Notify us of any unauthorized access.

Use Restrictions

You may not misuse the site, interfere with services, or violate applicable laws. Violations may result in termination of access.

Payments and Subscriptions

Payments are handled via Stripe. Subscription renewals are automatic unless canceled at least 48 hours before the billing date.

Refunds and Shipping

All sales are final. Prescriptions are non-refundable. Shipping timelines are estimated and not guaranteed.

Communications

By providing your contact information, you agree to receive necessary and promotional communications. You may opt out of marketing messages.

Mobile App Use

If using a thryve HAIR LAB app, your use is subject to applicable app store terms.

Software Updates

We may automatically update our services. Your continued use implies consent to such updates.

Arbitration and Dispute Resolution

Disputes are subject to binding individual arbitration. Class actions and jury trials are waived unless you opt out within 30 days of agreeing to these Terms.

Third-Party Links

We may link to other websites for convenience. We are not responsible for the content or practices of third-party sites.

Disclaimer and Liability Limitations

Services are provided 'as is.' We are not liable for indirect damages. Maximum liability is limited to $300.

Indemnification

You agree to hold thryve HAIR LAB harmless from claims resulting from your misuse of the services.

Copyright Concerns

To report copyright issues, contact [email protected] with the necessary details.

Legal Terms

These Terms are governed by Connecticut law. Invalid provisions do not affect remaining terms. No waiver is valid unless written.

Contact Us

If you have any questions about these Terms, please contact [email protected].