SHIPPING AND RETURNS

Shipping Policy

At thryve HAIR LAB, we know how important it is to start your hair restoration journey with confidence and convenience. That’s why we offer fast and secure shipping across the United States.

Shipping

  • All orders are shipped out 2-day FedEx with tracking.

Order Processing Times

  • Orders are processed within 2-5 business days.

  • You’ll receive a confirmation email with tracking details once your order ships.

Shipping Locations

  • We currently ship within the United States, including APO/FPO addresses and U.S. territories.

  • International shipping is not available at this time.

Delivery Partner

  • We use the trusted carrier FedEx to ensure reliable delivery.

If you have any issues with your delivery or need help tracking your order, our support team is here to help at [email protected].

Returns & Refunds

We stand behind every formula and treatment we offer. If your thryve HAIR LAB product isn’t right for you, we make returns easy.

Return Window

  • You may return unopened, unused products within 15 days of delivery for a full refund (excluding shipping fees).

How to Start a Return

  1. Email [email protected] with your order number and the reason for return.

  2. We’ll provide instructions and a return shipping address.

  3. Once we receive and inspect the return, we’ll issue your refund within 5–7 business days.

Please Note

  • Items must be returned in their original condition and packaging.

  • We do not accept returns on opened, used, or tampered products due to safety and hygiene reasons.

  • Original shipping charges are non-refundable.

  • If you received a damaged or incorrect item, contact us within 7 days of delivery for a replacement.

Your satisfaction and trust mean everything to us. If you have questions about our return policy or need personalized support, don’t hesitate to reach out.

Copyright 2025. Thryve Hair Lab - Hair Restoration Centers, LLC . All Rights Reserved.